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Service Fee & Total Fees

Total Fees:

------First Payment------

1. Item fee:
    The item price is shown on the product page.

2. Domestic shipping fee:
    Buying multiple items from the same seller will save you a lot on domestic shipping. Most domestic delivery companies charge 10 to 30 RMB per kilogram. The fee differs according to the courier, parcel weight, and distance between seller and buyer's locations.

    Note: For self-help buying order, the service fee is 6 CNY(about 1 USD) per domestic package. Several items from the same seller is usually considered as one domestic package so long as the seller send them in one package.
    Note: If the domestic shipping fee is not received, we will reduce it from your RORBUY account as the logistic company charges us.

------Second Payment------

1. RORBUY Taobao Agent Shopping Service Fee:

    10%*(Items fee + domestic shipping fee); our diamond members will enjoy a discounted service fee of 7.5%*(Items fee + domestic shipping fee). You may use E-coupon to deduct service fee. However, our minimum service fee is 34 CNY (about 5.65 USD) per parcel; RORBUY will still charge you 5.65 USD even if (item fee + domestic shipping) it's less than 5.65 USD.

    You will be asked to pay service charge together with the international shipping of your parcel. After you have gotten the weight of your parcel and selected the international shipping method, RORBUY will automatically calculate your service fee. After you pay the shipping costs and service fee, RORBUY will happily ship your parcel.

    For example:

    If the items cost 78 USD and domestic shipping fee is 7.80 USD, RORBUY will charge you 8.58 USD service fee.
    (78+7.8)×0.10 = 8.58 USD    

    If the items cost 15.60 USD, and domestic shipping is 1.56 USD, RORBUY will charge you 5.65 USD even though the sum is only 1.716 USD.

    (15.6+1.56)×0.10 < 5.65 USD

 

    Note: Usually we only accept a maximum of 5 taobao links or 1000 CNY worth items per package, whichever comes first. If you have bought 50 items from 50 different taobao links, you will need to submit delivery for 10 packages. (This policy protects both customer and us. For example: If you buy 1000 items from 1000 links in one package, we can't just do it for about 5.65 USD. If the 1000 items got lost, we only compensate up to 67 USD, and you won't be happy.  So we recommend small packages with a not so high value. ) For special cases, please email us.


2.    International delivery fee

3.   RORBUY Taobao Agent Shopping Service Storage fee:

    You, as a RORBUY customer, can store your purchased items in our warehouse if you wish to ship them to different places. All RORBUY members have a free storage period of 90 days. If your free storage time has run out and you still haven't shipped your items, RORBUY will begin to charge you a storage fee of 0.165 USD per item, per day.

    Note: RORBUY's storage time limit is 180 days. We start to calculate the storage time when your item status changes to "In warehouse" which lasts for 90 days. Then, your order status will change to “Storing” for the remaining 90 days. At the end of your 180 days, your order status will change to “Abandon.” This means you have given up your items and will no longer be able to receive them.
  

Arrived (90 days) + Storing (90 days) = Abandon (180 days)

4.    Customs fee:

    We suggest that before shipping, RORBUY customers take the initiative to find out their local Customs policies. In countries with high rate of Customs clearance, there is no need to pay any fees. However, in countries with low rate of Customs clearance such as Argentina, customers may be required to pay tariffs.

    Note: Chinese Customs fee is 8 CNY per parcel.
    
5.   Insurance fee:

    No insurance fee.
    If the package get lost, we will  compensate up to 400 CNY (about 67 USD) per parcel. Click here for details.

    Note: For self-help buying products, we will only compensate for international shipping cost up to 400 CNY(about 67 USD).

 

6.  Domestic return fee

 

    After we have already bought the item from sellers, if you want to cancel the order, you will need to pay domestic return fee. The amount is different from different items. Usually it's twice the actual cost of domestic shipping fee, about 16 - 30 CNY in total.  If the seller offered free shipping, the domestic return fee is not free. Because if we want to return, the seller usually charge us twice of the actual cost of domestic shipping so that they won't lost.

 

    Note: Some special items or seller don't accept return once it reaches our warehouse.

 

7.  Photo fee

 

    By default, we don't take photos of the items. If you want us to take pictures when it arrives at our warehouse. We need to charge 8 CNY per item, up to 4 pictures per item.

 


------Handling charges for different payment methods:------

Note: Free means RORBUY will not charge you any bank service fee - your bank will.

Time:

    1)  Arrival of goods to RORBUY: usually takes 3-5 days after we purchased.
    2)  Shipping date: after you submitted delivery and payment.
    3)  International delivery time: normally, EMS takes 7-10 days; Air parcel takes 15-35 days.

Customs:

    1) We guarantee clearance and will bear responsibility for all matters associated with Chinese Customs.
    2) Destination Customs: if there are tariff requirements or confiscated goods in your country, we cannot be responsible for damage or loss.
 
Service:

    1)  Our minimum service fee is 5.65 USD, but there is no minimum order requirement.
    2)  Virtual goods: we do not accept these kind of purchases, which includes gift cards, game tokens, etc. due to illegal practices.
    3)  Quality of goods: we will verify size, quantity, color, and pattern of the goods, but we are not responsible for quality.
    4)  Electronic products: we can only verify the appearance and model.
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