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Cancel an Order or Parcel

Can I cancel an order?

You can cancel your order as long as it has not been processed by RORBUY purchaser. To cancel your order, please go to "Member Center"->"My Order" and delete the items that you no longer want. The money will be returned to your account immediately.

If the order has already been processed which means we have already bought from taobao or other China shopping sites, it cannot be canceled. However, you should always consult your purchaser for more information.

What will RORBUY do if the item is out of stock?

If an item is out of stock, the money will be refunded to your RORBUY account immediately. You can check the balance and your account history for reference.

Can I cancel a parcel?

If you want to add some items to the paid parcel, you will need to check the parcel status first. If it's "pending", you can choose to cancel the parcel shipping and submit delivery again. If not, it cannot be canceled.

After cancelling, the second payment will be refunded to your account automatically. (If you have used an e-coupon, it will not be returned when you cancel the delivery.) 

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