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Complaint & Return Policy

Complaints

The following information should be included when submitting your complaints to rorbuy taobao agent customer service email.

● Name of your purchaser or assistant
● What happened?
● What do you expect us to do for you?

Our assistants will respond during working hours -- 9:30 a.m. to 18:00 p.m (CST: China Standard Time), Monday to Friday.

Feel free to contact us for more information and clarification.

Return Policy

    Since we are a purchasing agent, not a seller or a manufacturer, we cannot accept returns of an item unless you have received an incorrect or damaged product. If there is something wrong, please contact our customer service within 3 days upon receipt of parcel. Overdue items will not be accepted.

    Note: We do not accept returns on any of the following conditions:

        1.The clothing is the same as the photos of the item we sent to you.
        2.The letter location printed on the clothing deviates by just a few centimeters.
        3.There is a small difference in the color shade.

Accident Claims:

    If you receive a wrong size/color/pattern/quantity, a wrong parcel, a damaged item, lost item, etc, you can file a claim within three working days after received your item. Late claims will not be accepted.

How do I return an item?

    If items are damaged or incorrect, please contact us by email to us within 3 days upon receiving your order, and confirm which items are being returned. When you receive your order, you have up to 7 days to return your products. All returned items must be in brand-new condition, unused and with original tags - the same condition as they were originally dispatched from RORBUY. You will be responsible for return shipping. Any free gifts associated with an item must be returned together. Please return items to the following address along with a note containing your information and the reason for return.

Name: Mr. Xie
Address: Xiaoyuandong 15, Haizhu District, Guangzhou, China
City: Guangzhou
Province: Guangzhou
Country: China
Post Code: 510260
Telephone: +86-15322306798

    Note: Please tell us the tracking number after mailing your item, and be sure to include your name and phone number in your return package.

When will I get the refund after I returned goods?

    After receiving your returned goods, we will issue a refund to your account within 3 working days if there are no further problems.

    The following files should be attached in your email to email.

    1. Picture of your parcel or item;
    2. Picture of item's bar code     

    Note: Please do not throw away important articles in your parcels such as your: item barcodes, and waybill. If you have any problems with your parcel, please provide us these files for your convenience.
    Note: Final delivery date is subject to the exact final delivery date on the tracking website.

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